IT Support & Implementation Engineer (mainly remote)

A leading airport technology provider is seeking an IT Support and Implementation Engineer to join its growing team based at Dublin Airport, with flexible remote working and global travel opportunities. This role combines technical support with hands-on system implementation, giving you the chance to directly impact airport operations worldwide. You’ll join a collaborative and inclusive environment offering strong career development, extensive training, flexible working, share options, and excellent benefits.

IT Support and Implementation Engineer

Salary: €40,000 - €45,000
Location: Dublin Airport (mainly remote with travel)

A leading airport technology provider is seeking an IT Support and Implementation Engineer to join its growing team based at Dublin Airport, with flexible remote working and global travel opportunities. This role combines technical support with hands-on system implementation, giving you the chance to directly impact airport operations worldwide. You’ll join a collaborative and inclusive environment offering strong career development, extensive training, flexible working, share options, and excellent benefits.

What you'll do:

• Diagnose and resolve technical issues across hardware, networking, and SaaS products for airport and airline customers.
• Work within a global follow-the-sun support model, collaborating with international teams.
• Manage and prioritise incoming support requests across multiple customers and products.
• Take ownership of issues through to resolution, maintaining clear communication with clients throughout.
• Support network infrastructure including switches, VLANs, IP routing, firewalls, and end-user equipment.
• Assist with software deployments and onsite implementations at customer locations globally.
• Deliver product training to airport IT teams covering operations, troubleshooting, and maintenance.
• Provide regular project and deployment updates to internal teams and stakeholders.
• Image and configure PCs, servers, and hardware while following change management procedures.
• Create and maintain documentation, knowledge base articles, and operational runbooks.

What you bring:

• Experience in technical support or systems implementation within SaaS or technology-led environments.
• Strong customer service and communication skills with the ability to build trusted relationships.
• Hands-on experience with Windows environments, Active Directory, and networking fundamentals.
• Knowledge of switch configuration, VLANs, IP routing, and firewall setup.
• Strong documentation skills and attention to detail.
• Exposure to scripting, Azure, or AWS would be beneficial.
• Ability and willingness to travel internationally when required.
• Experience within aviation technology is advantageous but not essential.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates