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Unlocking the benefits of AI for HR & TA teams at Mater
Case study
Mater is one of Australia’s most established and respected healthcare providers, with a legacy that spans more than a century. Mater has grown from a single private hospital into a comprehensive health network that delivers care across multiple hospitals, health centres, research institutes, and community services.
The talent acquisition team at Mater was keen to increase their baseline knowledge of AI, understand HR and TA use cases to unlock the benefits of AI whilst understanding and mitigating risks.
- Service: AI Readiness Masterclass
- Industry: Healthcare
The challenge
As Australia’s healthcare landscape undergoes rapid transformation driven by population growth, an ageing demographic, increasing demand for integrated care, and advances in medical technology, Mater stands at a pivotal point. Its dual role as both a leading care provider and a hub for world-class medical research requires innovation and ongoing learning.
Mater sought to partner with a global expert in AI within the specific context of HR and TA.
The masterclass modules
Mater's team was interested in exxploring how to elevate AI, but also understanding key risks. The following two modules served as the core of the masterclass:
1. AI Advocate: Understand the opportunities to elevate the TA service offering through innovative, safe and value-adding AI
2. AI Sceptic: Understand the risks and considerations associated with the deployment of AI in HR and TA.
The solution
The AI for HR Masterclass equipped Mater with a clear, practical, and research-led pathway to understand and harness the power of AI across the Talent Acquisition (TA) value chain.Designed to be both accessible and rigorous, the programme demystified complex concepts and translated them into meaningful, real-world applications. The curriculum was carefully crafted to reflect the most pressing issues in TA today, from the rise of candidates using AI to enhance their applications, to the accelerating pace of technological change and its implications for fairness, transparency, and decision-making.
Client testimonial
Mater’s mission is to respond to unmet community needs by providing compassionate care to those who need it most. The care we deliver is our mission in action – lived out every day. We recognise that it is our people on the frontlines who deliver critical care to the most vulnerable in our community. This is why the experience of our managers and candidates is so vital: the people we recruit are the ones who carry outour mission daily.
The recruitment landscape is rapidly evolving, and with the increased adoption of AI, a wide range of tools now impact on the process – for better and, at times, for worse. The Masterclass was an eye-opening experience for our human resources practitioners. It was invaluable to engage with Robert Walters, whose deep expertise and practical delivery made the session both insightful and relevant. Our key takeaway is to embed this new understanding into our business-as-usual practices: remaining alert to potential risks while also embracing the powerful capabilities of AI to enhance both recruitment outcomes and overall business performance.
Paul Clarkson
Director, Recruitment, Workforce Planning, Analytics
Mater
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