Operations Analyst

• Create and update standardised artefacts such as standard operating procedures and process maps across multiple regions to ensure operational consistency.
• Assist global Optimisation teams in delivering key Operations Excellence initiatives by providing analytical support and documentation expertise.
• Contribute to the growth of the Knowledge Hub by developing content and sourcing information from regional teams to maintain a single source of truth for processes.
• Support colleagues within the Knowledge Standards & Training team in successfully delivering assigned projects and initiatives as required.
• Conduct regular reviews of owned artefacts to ensure they remain current, accurate, and reflective of up-to-date business requirements.
• Maintain comprehensive logs of existing and required artefacts by region to facilitate transparency and effective knowledge management.
• Engage with business stakeholders at all levels to define strategic goals, translate them into actionable initiatives, and gather detailed business requirements.
• Carry out high-quality analysis work to produce outputs that meet agreed timescales and quality expectations, supporting both current state assessments and future state design.
• Support the definition of delivery plans by providing input into end-to-end project planning to ensure timely delivery of business value.
• Coordinate testing activities with business stakeholders to validate new or improved processes prior to implementation, ensuring readiness for successful go-live.

What you bring:

• Previous experience working in an analyst role within the financial sector is essential for understanding complex operational environments.
• Proven track record in global insurance markets across UK & MENA, Europe, APAC & LATAM is highly desirable for navigating international operations (preferred).
• Demonstrated ability to engage senior stakeholders effectively, translating strategic goals into actionable outcomes that drive business value.
• Experience utilising business analysis methodologies to deliver structured insights and recommendations is crucial for success in this role.
• Familiarity with insurance or reinsurance business processes and technology solutions—ideally digital insurance products—will be advantageous (preferred).
• Strong capability in analysing both structured and unstructured data to identify trends, provide actionable recommendations, and develop relevant metrics.
• Ability to manage relationships across multiple time zones while balancing stakeholder expectations demonstrates adaptability and interpersonal skills.
• Good working knowledge of MS Excel, Lucid Chart / Lucid Spark, Confluence, JIRA or similar tools supports efficient documentation and collaboration.
• Calmness under pressure combined with excellent problem-solving abilities enables you to overcome barriers while maintaining focus on priorities.
• Experience working within Agile frameworks enhances your ability to contribute effectively in cross-functional project teams.
• Exceptional written and verbal communication skills—including diplomacy, good judgement, discretion—are vital when presenting findings or advising management.