Are you a hands-on ServiceNow Developer looking to take the next step in your career within a growing international banking environment? We are seeking a ServiceNow Developer (HRSD / IRM) at AVP level to join a rapidly expanding Dublin-based Centre of Excellence supporting a leading international banking group’s universal banking business across EMEA.

ServiceNow Developer (HRSD / IRM) – AVP

Location: Dublin, Ireland
Working Model: Hybrid – 2 days onsite per week
Salary: €53,000–€101,000 per annum, depending on experience
Contract Type: Permanent
Additional Benefits: Competitive benefits package, pension provision and potential discretionary incentive award

The Opportunity

Are you a hands-on ServiceNow Developer looking to take the next step in your career within a growing international banking environment?

We are seeking a ServiceNow Developer (HRSD / IRM) at AVP level to join a rapidly expanding Dublin-based Centre of Excellence supporting a leading international banking group’s universal banking business across EMEA.

This is an exciting opportunity to play a key role in the continued development of ServiceNow HR Service Delivery (HRSD) and Integrated Risk Management (IRM) capabilities, delivering secure, scalable and efficient solutions that enhance employee services, strengthen operational controls and support business transformation.

Working closely with HR, Compliance, technology teams and regional stakeholders, you will translate business and regulatory requirements into effective technical solutions. The role offers genuine end-to-end development ownership, from requirements analysis and technical design through configuration, testing, deployment and ongoing platform support.

With a strong development focus and a hybrid working model requiring just two days onsite per week in Dublin, this opportunity offers the chance to make a meaningful impact while developing your expertise in enterprise ServiceNow solutions.

Key Responsibilities

ServiceNow Development & Configuration

• Develop, configure and enhance ServiceNow HRSD and IRM capabilities to support business requirements across EMEA.

• Configure and maintain Case Management, Knowledge Management, Employee Service Center and employee lifecycle workflows.

• Develop and maintain catalog items, workflows, business rules and automated processes supporting HR services.

• Use JavaScript, Glide APIs, client scripts, script includes and other ServiceNow development tools to deliver robust, maintainable solutions.

• Leverage Flow Designer and declarative configuration wherever appropriate, following platform best practices and minimising unnecessary customisation.

• Troubleshoot and resolve technical issues across HRSD modules and supporting platform components.

Integrations & Data Integrity

• Build, maintain and troubleshoot integrations between ServiceNow, SAP SuccessFactors and other enterprise systems.

• Develop integrations using IntegrationHub, REST/SOAP APIs and appropriate authentication mechanisms.

• Support integrations with related systems, including identity and access management (IAM) and payroll platforms.

• Implement effective error handling, job monitoring, reconciliation and data validation to maintain data accuracy and integration reliability.

• Investigate integration failures, resolve defects and improve the resilience of automated processes.

Security, Risk & Compliance

• Apply appropriate security controls to protect sensitive employee information and maintain data confidentiality.

• Configure and maintain roles, access controls (ACLs) and HR-specific data models.

• Support governance, audit and regulatory requirements within a controlled enterprise environment.

• Contribute to the development of secure, supportable workflows and automated controls across HR and risk-related processes.

• Ensure technical solutions align with organisational security standards and ServiceNow development guidelines.

Testing, Deployment & Operational Support

• Take ownership of assigned changes throughout the development lifecycle, including analysis, design, configuration, testing and release support.

• Participate in system, integration and regression testing, including the use of ServiceNow Automated Test Framework (ATF).

• Support platform upgrades, patching, update sets and deployment activities, ensuring continued compatibility and reliability.

• Contribute to CI/CD practices and release management processes.

• Monitor production performance, investigate defects and implement appropriate resolutions.

• Maintain clear technical documentation covering designs, configurations, integrations and operational procedures.

Stakeholder Engagement & Delivery

• Work independently within an HR Technology team while collaborating closely with business and technology stakeholders.

• Engage with HR teams to gather requirements, understand business processes and translate needs into technical solutions.

• Work with platform teams, delivery partners and regional stakeholders to deliver prioritised business outcomes.

• Participate in Agile delivery, including sprint planning, backlog management and stakeholder reviews.

• Identify opportunities to improve employee experience, workflow efficiency, automation and platform performance.

Skills, Experience & Qualifications

Essential Experience

• Demonstrable hands-on experience developing and configuring solutions on the ServiceNow platform.

• Practical delivery experience with ServiceNow HR Service Delivery (HRSD) and/or Integrated Risk Management (IRM).

• Strong understanding of ServiceNow development principles and platform configuration standards.

• Experience using JavaScript, Glide APIs, business rules, client scripts and script includes.

• Knowledge of Flow Designer, IntegrationHub and REST/SOAP integration patterns.

• Experience developing or supporting enterprise integrations, ideally involving SAP SuccessFactors or a similar HR platform.

• Understanding of data mapping, interface scheduling, integration monitoring, error handling and data reconciliation.

• Experience with ServiceNow security models, roles, access controls and the handling of sensitive employee data.

• Exposure to testing, regression testing, release management, platform upgrades and deployment practices.

• Experience working within Agile delivery teams and engaging with business stakeholders.

• Strong analytical and troubleshooting skills, with the ability to take ownership of technical issues and deliver practical solutions.

Desirable Experience

• Experience working in banking, financial services or another regulated enterprise environment.

• Familiarity with HR technology integrations involving identity and access management, payroll or related enterprise applications.

• Experience with ServiceNow Automated Test Framework (ATF), CI/CD pipelines and automated testing practices.

• Knowledge of ServiceNow governance, audit, operational resilience and regulatory control requirements.

• Experience developing dashboards and user experiences for HR, risk or compliance processes.

Preferred Certifications

The following ServiceNow certifications are desirable:

• Certified System Administrator (CSA)

• Certified Application Developer (CAD)

• HR Service Delivery (HRSD) Implementation Specialist

What’s on Offer?

• Competitive salary: €53,000–€101,000 per annum, depending on skills, experience and role scope.

• Hybrid working: Just two days onsite per week in Dublin.

• Permanent opportunity: Join a growing international banking technology environment.

• Meaningful technical ownership: Take responsibility for development initiatives from initial design through to production support.

• Enterprise-scale projects: Enhance HR technology, integrations and automated controls supporting stakeholders across EMEA.

• Collaborative environment: Work closely with HR, Compliance, technology and regional platform teams.

• Benefits package: Competitive benefits, including pension provision, with potential eligibility for a discretionary incentive award.

• Limited travel: Occasional travel may be required, typically no more than one to two trips per year.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates