Lead Operations Officer-Level 8

Experience:

· Have experience supporting FX payments, familiar with SWIFT messaging.

· Candidate will be familiar with reviewing and setting up client Standard Settlement Instructions.

· Candidate will be able to work under pressure at times and complete FX tasks with tight deadlines.

· Ability to prioritize certain tasks during busy periods of working day.

· Ability to manage expectations and provide regular updates to Settlements team re: priority queries.

· Candidate will perform daily tasks with high attention to detail.

· Complete FX counterparty set ups of the Company customers in various source systems.

· Manage the maintenance of SSI data in various systems for new and existing clients.

· Provide prompt and accurate responses to inquiries, escalating when necessary.

· Achieve a service standard of error free processing by ensuring accurate inputting of data to mitigate risk to the Company (eg. reputational, financial, regulatory, operational risk);

· Work with Manager to ensure distribution of work and management of team mailbox are efficiently handled and prioritized to ensure daily tasks completed before market cut-off.

Ideal skillset:

· Act as an SME for significant risks/exceptions that may arise.

· Monitor service and control standards against overall business/department objectives.

· Provide frontline feedback to Client Strategy and broader process improvement functions.

· Proactively identify key business opportunities, research and recommend system enhancement/modifications.

· Conduct root cause analysis for issues that arise, evaluate options and provide recommendations; ensure appropriate reporting and escalation of issues.

· Provide expertise and coordinate implementation and testing of new processes and enhancements to systems and ensure these are well documented.

· Ability to effectively train team members and share FX / Swift knowledge and understanding.

· Ability to adhere to strict deadlines and handle high volumes of work in a demanding environment.

If you are interested in this role, please contact me on darragh.oboyle@robertwalters.com or 0858154571