Life Insurance Manager-Italian speaker

Responsibilities:

• Proven experience (3 to 5 years) in operations management within the financial services industry, knowledge of cross-border insurance preferable.
• Proven experience in managing and developing teams, with a focus on fostering a positive and productive work environment to achieve goals.
• Managerial experience in a customer service role, with a track record of delivering high-quality service and resolving customer issues.
• Strong problem-solving and facilitation skills, with the ability to identify issues, escalate where necessary, develop solutions, and implement changes effectively.
• Demonstrated leadership skills, with the ability to inspire and motivate a team to achieve their best.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Experience in managing third-party providers and outsourcers, ensuring they meet performance and service level agreements.
• Persuasiveness and negotiating skills, with the ability to influence stakeholders and secure favourable outcomes.
• Detail-oriented mindset with a focus on accuracy and precision.
• Ability to perform under pressure, multitask, manage tight deadlines for self and the team, whilst not compromising on quality.
• Knowledge of risk management principles and practices is desirable.
• Proficiency in English and Italian language, both written and spoken.

Qualifications:

• Bachelor’s degree. Master's degree or relevant professional certifications.
• Familiarity with industry-standard methodologies for process improvement (e.g., Six Sigma, Lean Management) is preferred.
• Certificate in HR management would be an advantage.

If you are interested in this role, please contact me on darragh.oboyle@robertwalters.com or 0858154571