Senior Support Analyst
Consultant Cillian Mooney
Date posted 02 July 2018Level 3 Custom House Plaza 2, IFSC Dublin 1 Robert Walters Ireland
A new entrant to the Dublin market are looking for a Senior Support Analyst to support the applications across Fixed Income Derivatives and Cash Trade entries.
Key Responsibilities of the Senior support Analyst:
- Deliver excellent client service and initiate/lead continuous improvement processes that will result in the prevention of potential problems with existing applications and contribute to improving service and operational Excellence
- Participate in project meetings for Fixed Income Derivatives trade lifecylce applications for upcoming implementations as subject matter expert to provide feedback to project teams and management from support perspective
- Assist in performing in-depth analysis of application data produced for management and executive reporting
- Assist in performing trend analysis reporting to capture and highlight repeat/common types of failures and make recommendations towards a successful execution of a permanent solution
As the Senior Support Analyst you will have experience with Calypso and Markitwire. You will have worked with Risk, Front Office and back office on system support. Experience working with/on a trading floor is desirable. You will have experience of Calypso cash and derivative applications.
If you are interested in this position and would like to know more please get in touch with Cillian Mooney on the details provided below.